Refunds and Returns
Refund Policy
At A3 Beauty, your happiness with our products is what matters most. We understand that sometimes things don’t go as planned, and we’re here to assist. If your order arrives damaged or doesn’t make it to you, we’ll handle it with care under these conditions:
Damaged Shipments:
- Look over your order as soon as it’s delivered.
- Notify us within 48 hours if any items are damaged, using phone, WhatsApp, or email.
- Include clear pictures of the damage and the affected items.
After confirming your claim, we will:
- Send a replacement item.
- Provide a full refund if a replacement isn’t an option.
Missing Shipments:
- If your package is lost during delivery, we’ll inform you as soon as possible.
- An investigation will be started immediately.
If the package is not found within 5 business days, we will:
- Refund the full amount of your order.
Not covered:
Refunds or exchanges won’t be issued for:
- Purchases you’ve changed your mind about.
- Items damaged after arrival due to improper handling or regular use.
- Orders with incorrect shipping details provided at checkout.
Packages that are not claimed.
Refund Process:
- Refunds will go back to the original payment method.
- Please allow 3-5 business days for the refund to reflect in your account.
Get in Touch:
If you have questions about our refund policy, you can reach us via:
- WhatsApp and Phone: +234 701 769 6779
- Email: shipping@a3beauty.com
We’re dedicated to making things right and ensuring your complete satisfaction.
Thank you for choosing a3beauty
Return Policy
At A3Beauty, your satisfaction is our priority, and we aim to provide you with the best possible shopping experience. However, due to the nature of our beauty products, we are unable to accept returns for any items purchased, whether online or at our physical store. This policy is in place to ensure the safety and hygiene of all our customers, as returned beauty products cannot be resold for health reasons.
Before making a purchase, we strongly encourage you to carefully review all product details, including descriptions, ingredients, and images, to ensure that the item meets your expectations. If you have any questions or uncertainties about a product, please do not hesitate to contact our customer service team. We are here to assist you in making the right choice for your needs.
We understand that this policy might be different from what you are used to, but it is designed to protect you and ensure the highest quality of our products. By confirming your order, you acknowledge and agree to this return policy.
We appreciate your understanding and cooperation in helping us maintain a safe and positive shopping environment for all our customers. Your trust in a3Beauty is important to us, and we are committed to ensuring you have a satisfactory experience with every purchase. If you encounter any issues or concerns, please reach out to us, and we will do our best to assist you within the framework of this policy.
Thank you for choosing a3Beauty.
